How do I make a booking?

Just fill out the form on the booking page here and we will contact you to discuss any more details. Or simply email us paradisejumpingcastles@gmail.com or call Kurt on 0447 311 618.

When do I need to book my castle?

You can book a jumping castle with us 6 months out or the day before if the inflatable is available. Please be mindful that weekends and school holidays are very busy times for us, so to avoid disappointment please book early.

DELIVERY & BOOKING FEES

Delivery and setup fees:
Less then 20km – $25.00
Up to 50km – $60.00
Distance is determined from Gympie and will be advised when booking.

What happens after I make a booking?

Once you have made a booking we will send you an email or text confirming all information. A part of your booking, we require a deposit.  The deposit is $50 per Castle or $100 for a package. Once we have informed you our banking details and the deposit has been paid, your booking is confirmed.

**Please Note: The Deposit needs to be paid 5 days out from the booking date or it will not be secured and could be booked to someone else**

When does the balance have to be paid by?

The balance is to be paid in cash on the party day once the Castle has been set up.

If you cannot pay cash for any reason, please call us to arrange alternative details.

What happens on the day?

We will give you a courtesy call the day before your booking with a time for delivery.

The castle will be dropped off at least 1 hour prior to the party starting to allow plenty of time before your party starts. Once the castle has been set up we will ask you to sign our Terms & Conditions Form and pay the balance.

What happens if it rains?

The Inflatables will be fine during light rain. Whilst they can become slippery, they do dry out quickly in the sun. We recommend you wait until the castle is dry and safe before re-using. As part of our Liability Insurance and Duty of Care we will not set up the castle in conditions we do not think are safe.

Can you offer supervision?

Absolutely! We understand that there's a lot to look after when you're hosting a party and you have to be in a million different places at once. If you're after a little bit of assistance and someone to look after the kids, we can help. All our staff hold current blue cards, are highly professional and will ensure the kids have a great time! Simply let us know on your enquiry and booking form that you require staff supervision and we will be in touch.

What if I want to cancel the booking due to the weather?

As the weather is constantly changing and unpredictable, we would prefer you to wait until the morning of the booking to make your decision. If you still decide to cancel your booking, the deposit will be transferred for you to use another day (within 3 months of the original booking). If you decide not to re-book then unfortunately the deposit will be voided.

Are you insured?

Yes. Paradise Jumping Castles is insured for $20,000,000 Public Liability. This allows us to set up at residential and commercial locations as well as parks.

What about Safety Standards?

Paradise Jumping Castles abide by the amusement rides safety standards and safe work Australia recommendations. For more information please see here:

https://www.safeworkaustralia.gov.au/system/files/documents/1703/amusement-devices-information-sheet-inflatable-devices.pdf

https://infostore.saiglobal.com/preview/as/as3000/3500/3533.4.1-2005(%2ba1).pdf?sku=295784